Privacy Policy

When you trust us with your personal information, we take our responsibility to protect it very seriously. We respect your privacy and your rights to control your personal information. With that in mind, we want to be clear about the information we collect and why.

The main purpose of collecting your information is to provide you with the services offered on our website (our site), whether that’s using our site to find information, to contact a wellness professional, to promote your business, or for some other reason. No matter how you use our site, we want to help you to use it as effortlessly as possible.

We will not sell your personal information to third parties.

This privacy notice explains how we will gather and use your personal information. It’s relevant to you if you use our services, as a wellness professional listed in, or applying to be listed in, the Proud Wellness Directory (the directory), a visitor to our site or a contributor to our site.

Please read this privacy notice carefully and make sure you understand it. You are considered to have accepted our privacy notice when you first use our site. If you do not agree with and accept it you must stop using our site immediately.

Our site may contain links to other websites that are not covered by this privacy notice. Also, this privacy notice does not apply to any contact between you and a wellness expert displayed on our site. You should check the other party's privacy notice to make sure you understand how they collect and use your information. 

Where we have described any example scenarios in this notice, these are for guidance only. They are not actual and do not cover all scenarios.

1. Who we are

We are Proud Wellness CIC.

We are the data controller, which means that we are responsible for how personal information is gathered, stored and used.

We’re registered in the United Kingdom under company number 14805379, and our registered office and main trading address is Concorde House, 18 Margaret Street, Brighton, BN2 1TS

Our Data Compliance Manager is Sarah Taylor. If you have any questions or concerns about your personal information, you can contact her at hello@proudwellness.com

2. Our site

If you provide your personal information when you visit or use our site, we keep it private and store it securely until we no longer need it. We will only use it to provide the services you want from us.

We have tried to make sure the online forms you can use to send us emails or comments are safe and secure. However, it is not possible to guarantee that any email is secure, so if you email us, you do so at your own risk (meaning that you are responsible for the consequences of doing so).

We make sure that the personal information you provide is:

• used and stored in line with the appropriate privacy laws and regulations; and

• sufficiently protected by safety measures to make sure it cannot be seen or used by anyone who is not entitled to access it.

No information sent over the internet is completely secure. We will always do our best to protect your personal information as explained in this privacy notice, but we cannot guarantee the security of information you provide through our site.

We have procedures in place to deal with any situation where we suspect that an unauthorised person has had access to your personal information or this privacy policy has been broken. We will tell you and any appropriate regulator about such a situation if we are required to do so by law.

3. The types of personal information we collect

We may collect the following personal information about you.

• Information you give us
  We collect information you voluntarily provide through our site, over the phone, by email, through our live-chat services, in a comment posted on our website, or in any other way. This includes information you provide when you apply to be listed in, or are listed in, the directory, or when you report a problem with our site. The information you give us may include your name, address, email address and phone number. You may also give us information about, for example, qualifications, insurance and membership of professional bodies. You may also provide us with documents, a personal description of yourself and a photograph. If we take any payments from you, we will do this securely and in line with industry standards.
  

• Information we collect automatically
  Whenever you visit our site we may automatically collect the following information.

• Technical information. For example, we may collect information about the type of device you use to visit our site, the internet protocol (IP) address used to connect your device to the internet, your log-in information, browser type and version, operating system and other technology on the devices you use to visit our site.

• Information about your visit, including what you click on, pages you view or search for, page response times, download errors, length of visit to certain pages, methods used to browse away from the page and any phone number used to call our membership services number.

• Like many websites, we use cookies to improve your experience and gather information about visits to our websites. 

• Analytics services
  Analytics services track and report on the use of our website, including who uses it. They give us insights into how our customers use our products, which helps us to improve the service we offer. We may get information from analytics services (for example, Google Analytics and Facebook Pixel) to evaluate your use of our site, produce reports on things such as pages visited, time spent on pages, and clicks on our Facebook posts or links, and collect and evaluate other information relating to our site and use of the internet. The information we collect is anonymous.
  The providers of these analytics services use cookies and other technologies to help them analyse and provide information to us. By visiting or using our site, you are agreeing to analytics services processing information about you for the purposes set out in this privacy notice.

We will make sure that all your personal information that we have is stored and used lawfully, in an open, honest and fair way, without removing or reducing your rights. We will only process your personal information if any of the following applies.

• You have given us permission to process your personal information for one or more specific purposes (for example, by signing up as a Directory member).

• We need to process the information to enter into a contract with you or meet our obligations under a contract we have with you.

• We need to process the information to meet a legal requirement.

• We need to process the information to protect the vital interests of you or another person.

• Processing the information is in our legitimate interests or those of a third party who provides a service to us (for example, a company that processes card payments we take), unless these interests are outweighed by your basic rights. It is in our legitimate interests to process your personal information so that we can give you relevant information when appropriate, so that we can look at ways of establishing and improving our relationship with you. Our legitimate interests include using your information to analyse and improve our services and the content on our websites and apps, send you information about our services, and tell you about similar products and services that you might be interested in.

If, while visiting our site or using our services, you provide personal information about another person, you should make sure they know about this privacy notice and you have their permission to provide the information.

It may sometimes be appropriate for us to combine your personal information with other information we have about you, such as combining your name with the history of your relationship with us or where you live, work or visit.

If you fail to provide personal information

If you do not provide the personal information we ask for, you can still visit most areas of our site, but you may not be able to choose certain options and services.

In some cases, we may need to collect some personal information by law or under a contract, and you will be limited in the services you can use if you don’t provide personal information. For example, if you do not provide your personal information you will not be able to be listed in our directory. We will let you know how this will affect you at the time.

4. Cookies

Our website uses cookies to distinguish you from other people visiting or using our site. This improves your experience when you browse our site (for example, allowing you to save content, or keep you logged in to your profile on our site) and helps us to improve our site. 

5. What we use your personal information for

We use your personal information to provide you with the products and services we offer. 

If you apply to be listed in, or are listed in, our directory

If you:

• are applying to be listed in the directory;

• are already listed in the directory; or

• sign up to our updates

we will use your personal information to manage our service to you and to communicate with you (for example, telling you about your account, new services available, security and other types of updates). Also, if you contact us in any way, we may use your personal information to improve our service or to communicate with you.

Below is a summary of how we may use your personal information. Depending on the way you use our site, some of the following points may not apply.

• To display the content on our site in the most effective way for you and your device.

• To provide information, products and services that you ask for, or which we think you may be interested in.

• To meet our obligations under any contract we have with you.

• To allow you to use our interactive services.

• To allow you to sign up for our services.

• To tell you about changes to our services.

• To tell you about other goods and services that might interest you.

• To manage our site and for internal purposes like troubleshooting, analysing data, testing systems, carrying out research, producing statistics and carrying out surveys.

• To help us keep our site safe and secure.

• To produce records we must keep by law (for example, we have to produce accounting records and keep them for at least six years).

• To settle disputes.

• To respond to feedback and comments.

We usually only need your permission to use your personal information if we are using it for marketing purposes. If you don’t want us to use your personal information for any particular purpose, let us know by emailing us. We will delete your information. However, this will limit our ability to provide the best possible service to you, and some parts of our service may not be available to you as a result.

6. Where we store your personal information

To protect your information we have put in place suitable physical, electronic and managerial procedures to protect information collected through our site. Only those employees, agents, contractors and other third parties who need your information for business purposes will have access to it. They will only process your personal information when we instruct them to, and they must keep the information confidential.

If we have given you (or you have chosen) a password to use to visit certain parts of our site, you must keep the password confidential. You should not share passwords with anyone.

We have procedures in place to deal with any situation where we suspect that the conditions in this privacy notice have not been met, and will tell you and any appropriate regulator if we need to do so by law.

7. Providing your information to others

Third parties or information publicly available

We contract suppliers to provide some services on our behalf. We use a variety of suppliers for services such as processing card payments, search engine facilities, email facilities, technical support, advertising and marketing. We only share personal information the supplier needs to provide their services. If we need to share your personal information we will take all reasonable steps to make sure it is handled safely and securely, and always in line with the GDPR and relevant laws.

For questions about our suppliers, please email us at hello@proudwellness.com 

8. Keeping your personal information

We will keep your personal information for as long as we need to in order to:

• allow you to use our site;

• provide services to you;

• keep to any relevant laws;

• allow us to carry on our business.

This privacy notice and our internal guidelines will apply to all the personal information we keep. We will also keep anonymous information for statistical and analytical purposes (for example, to understand how people use our site and services). If you have a question about how long we keep certain types of personal information, email us at hello@proudwellness.com 

9. Your rights

You can ask us not to use your information for marketing purposes. If you are listed in our directory, you can do this by sending an email to hello@proudwellness.com  

Under the GDPR, you have the right to control how your personal information is used and you can do the following.

• Ask us for a free copy of the personal information we hold about you.

• Ask us to correct any personal information that we hold about you or to make any changes to your personal information (for example, if your name or contact details have changed).

• Ask us to transfer your personal information to another person.

• Ask to be kept informed of what data processing is taking place.

• In certain situations, ask us to restrict how your information is processed, or object to your personal information being processed.

• certain situations, ask us to delete personal information we hold about you.

Sometimes we will not be able to stop using your personal information when you ask us to (for example, if we need to use it by law or to keep to any regulation).

We will tell you if we cannot do what you ask, or how your request might affect you, when you contact us.

If you have given us permission to use your personal information, you can withdraw that permission at any time. If we process your personal information because it is in our legitimate interest or the public interest, you can object to this at any time.

You are responsible for making sure that your personal information is complete, accurate and up to date. If any of your personal information changes or is incorrect, tell us as soon as reasonably possible by sending us an email at hello@proudwellness.com. We will correct the information as soon as possible, but certainly within 30 days.

10. Links to other sites

This privacy notice (and any documents referred to in it) does not apply to other websites that you get to by clicking on a link on our site. We have no control over how your personal information is collected, stored or used by other websites. You should check the privacy policies of other websites before you provide personal information through them.

If you would like a copy of the information held on you please email in the first instance to hello@proudwellness.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.